**Cancellation and Refund Policy**

At The Indian Chatora, a subsidiary of Sanskriti Global Exports, we aim to provide the best customer experience. We understand that sometimes you may need to cancel an order or request a refund. Please read our cancellation and refund policies carefully to understand your options and how to proceed.

1. Order Cancellation

Before Shipping:

  • How to Cancel: If you wish to cancel your order before it has been shipped, please contact our customer service team as soon as possible.
  • Refund: Orders canceled before shipping will be refunded in full to the original method of payment.

After Shipping:

  • Unfortunately, we are unable to cancel orders once they have been shipped. Please refer to our return policy for information on how to handle unwanted items.

2. Return Policy

Eligibility for Returns:

  • Timeframe: To be eligible for a return, you must notify us within 2 days of receiving your parcel.
  • Condition: Items must be in their original condition and packaging.

How to Initiate a Return:

  • Verified Phone Recording: Returns are only accepted if there is a verified phone recording of the accepted parcel. Please contact our customer service team to initiate the return process.
  • Return Charges: Return shipping charges are the responsibility of the customer.

3. Refund Policy

Processing Refunds:

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
  • Approval: If your return is approved, we will process your refund.
  • Turnaround Time: Refunds will be processed and the credit will be applied to your original method of payment within 5-7 working days.

Non-Refundable Items:

  • Shipping charges are non-refundable.
  • Items that are returned without a verified phone recording of the accepted parcel.

4. Damaged or Defective Items

Reporting Damaged Items:

  • If you receive an item that is damaged or defective, please contact us immediately with the details and evidence (such as photos or videos) of the damage.

Replacement or Refund:

  • Depending on the situation, we may offer a replacement item or a refund for the damaged or defective product.

5. Contact Us

For any questions or assistance regarding cancellations, returns, or refunds, please reach out to our customer service team:

We are here to help and ensure your experience with The Indian Chatora is a pleasant one.

Thank you for choosing The Indian Chatora. We appreciate your business and are committed to providing you with the best products and service.